Q. Why do so many people complain about the So-and-so domain registrar?

A. Some people may complain about the So-and-so domain registrar, a popular domain registrar and web hosting company, for several reasons. Some of the common complaints include the following:

Poor customer service: Some customers have reported poor customer service experiences with So-and-so domain registrar, such as long wait times on the phone, unresponsive support representatives, and unhelpful advice.

Upselling tactics: So-and-so domain registrar is known for its aggressive upselling tactics, which some customers find annoying and frustrating.

Hidden fees: Some customers have reported unexpected fees or charges on their bills from the So-and-so domain registrar, such as auto-renewal fees, domain transfer fees, or add-on services.

Website downtime: Some customers have reported issues with website downtime or slow load times when using So-and-so domain registrar’s web hosting services.

Security concerns: Some customers have expressed concern about the So-and-so domain registrar’s security measures, such as the potential for hacking or data breaches.

Not all customers have negative experiences with the So-and-so domain registrar, and the company has a large customer base that is generally satisfied with its services. As with any company, it’s a good idea to research and read reviews before deciding whether to use the So-and-so domain registrar or any other web hosting provider.

Q. I’m not too fond of their cold-call marketing.

A. So-and-so domain registrar is known for its aggressive marketing tactics, which include cold-calling potential customers. While some people may find these tactics intrusive or annoying, they are common in the industry. However, suppose you do not wish to receive cold calls from the So-and-so domain registrar or any other company. In that case, you can add your phone number to the National Do Not Call Registry, which prohibits telemarketers from calling your number. You can also ask the So-and-so domain registrar to remove your number from their call list if you no longer wish to receive marketing calls from them.

Q. But sometimes, they say they have to do verification, then they would still call you, no matter what.

A. If you have already requested that the So-and-so domain registrar not call you, and they continue to do so, it’s possible that they are violating the Do Not Call rules. You can file a complaint with the Federal Trade Commission (FTC) and provide them with any relevant information, such as the dates and times of the calls, the phone number used, and the name of the representative who called you. The FTC takes violations of the Do Not Call rules seriously and may take action against companies that violate these rules. It’s also a good idea to let the So-and-so domain registrar know that you have filed a complaint with the FTC, as this may motivate them to stop calling you.

Q. Most of the time, they outsource cold-call services to some low-paid countries. I don’t think those representatives will give you their names.

A. You’re right that many companies, including So-and-so domain registrar, may outsource their cold-calling services to countries where labour is cheaper. In these cases, obtaining the name of the representative who called you may be more difficult. However, you can still provide the FTC with any information you have about the call, such as the phone number used, the time and date of the call, and any other details that may help them identify the company responsibly. Additionally, you can ask to be put on the So-and-so domain registrar’s internal Do Not Call list, which should prevent their representatives from calling you in the future. Suppose you continue to receive unwanted calls from the So-and-so domain registrar after asking to be put on there Do Not Call list. In that case, you can file a complaint with the FTC or the relevant regulatory agency in your country.

Q. It would be much easier if I didn’t use their services. I transfer all my domain names to another registrar.

A. If you are unsatisfied with the So-and-so domain registrar’s services or marketing practices, transferring your domain names to another registrar may be a good option. Most registrars provide instructions for transferring domain names on their website. The process typically involves unlocking the domain, obtaining an authorization code, and initiating the transfer with the new registrar. However, it’s important to note that transferring a domain name can take several days or even weeks to complete, and fees may be associated with the transfer process. Additionally, some registrars may restrict the transfer of certain domains or domains that were recently registered or renewed. Researching and choosing a reputable registrar that meets your needs and preferences is a good idea before initiating a transfer.

Q. Can you recommend some good domain registrars?

A. Sure, here are some reputable domain registrars that you may want to consider:

Google Domains: Google Domains offers simple, transparent pricing, free privacy protection, and a user-friendly interface for domain management.

Cloudflare Registrar: Cloudflare Registrar offers transparent, no-markup pricing, free privacy protection, and added security features such as two-factor authentication and DNSSEC support.

Hover: Hover offers a simple, user-friendly interface, competitive pricing, and free Whois privacy protection.

Gandi: Gandi is a French-based domain registrar that offers a wide range of domain extensions, free domain transfer and renewal services, and advanced DNS management tools.

These are just a few of the many domain registrars available. Researching and comparing prices, features, and customer reviews is essential before choosing a registrar that meets your needs.

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